FAQs for NHS Assessment
Is A.Health part of the NHS?
A.Health is not part of the NHS, but we work in partnership with NHS Trusts across different regions to deliver high-quality neurodevelopmental assessments and ongoing care. These partnerships help the NHS provide timely ADHD and Autism assessments for children and young people.
Which NHS Trusts does A.Health work with?
A.Health collaborates with several NHS Trusts, including but not limited to:
Lancashire and South Cumbria NHS Foundation Trust (LSCTF)
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH)
Our role is to support these NHS partners in providing efficient, high-quality assessments and follow-up care for families.
Self-Referral: Can I refer my child directly to A.Health under the NHS?
No. Under our NHS partnerships, we do not accept self-referrals. Patients must be referred to A.Health by one of our partner NHS organisations as part of an approved care pathway.
If you wish to access an assessment privately, you are welcome to contact us directly to explore our private options.
What does this NHS partnership mean for my child’s assessment?
If your child’s referral comes through an NHS Trust, their assessment and care are delivered through a shared NHS pathway.
This means:
- Your child remains under NHS care.
- A.Health coordinates your child’s journey, including communication, forms, and appointments.
- Clinical assessments, diagnoses, and treatment recommendations are completed by our specialist clinicians in collaboration with NHS teams.
Who will contact me about my child’s referral?
Once we receive your child’s referral from the NHS Trust, A.Health will contact you directly. You’ll be assigned a dedicated Care Coordinator who will guide you through every step of the process, from completing questionnaires to scheduling assessments and explaining next steps.
Will my child’s diagnosis or medication be recognised by the NHS?
Yes. All assessments, diagnoses, and prescriptions provided through our NHS partnerships meet NHS clinical and governance standards. Reports and recommendations are recognised by NHS GPs, schools, and other healthcare professionals.
Do I have to pay for the assessment if I was referred by the NHS?
No. If your referral was made through an NHS Trust as part of an approved partnership programme, there is no cost to you for the assessment or any follow-up care included in the NHS pathway.
What if I want to continue my child’s care privately through A.Health?
You may choose to continue privately if you would like quicker access to follow-ups, medication management, or additional therapeutic support. Your Care Coordinator can explain the available private plans and pricing.
Who should I contact if I have questions about my referral or report?
Your assigned A.Health Care Coordinator is your main point of contact. They will liaise with clinicians and the NHS team on your behalf to provide updates, guidance, or clarification at any stage.
How does A.Health ensure information is shared securely with the NHS?
We follow strict NHS data governance and confidentiality standards. All data is encrypted and shared securely only with authorised NHS professionals directly involved in your child’s care.
How long will it take before my child’s assessment begins?
After your NHS referral is received, A.Health will contact you within a few working days. The full assessment process typically begins within a few weeks, depending on the NHS Trust’s pathway and clinician availability.
How will I know that my child’s referral has been received?
You will receive a confirmation email or text message from A.Health once your referral is logged. If you haven’t heard from us within a week of your NHS referral, please contact A.Health using the details provided by your NHS Trust.
What types of assessments does A.Health carry out through the NHS partnership?
We provide comprehensive ADHD and Autism assessments for children and young people, following NICE (National Institute for Health and Care Excellence) guidelines. The process includes clinical interviews, questionnaires, and digital observation tools.
Who will conduct my child’s assessment?
Assessments are completed by qualified clinicians, such as Consultant Psychiatrists, Psychologists, and Specialist Clinicians, registered with GMC, HCPC, or NMC, and experienced in neurodevelopmental assessments.
How will I be kept informed throughout the process?
Your Care Coordinator will stay in regular contact via email, phone, or text. You’ll be updated at each stage, referral confirmation, assessment scheduling, clinician allocation, and outcome reporting.
Can my child’s school be involved in the process?
Yes. With your consent, A.Health may contact your child’s school to complete questionnaires or share observations. School input is often valuable for a complete understanding of your child’s needs.
What happens after the assessment is complete?
Once the assessment is finished, the clinician will prepare a detailed report with diagnostic conclusions (if applicable) and tailored recommendations for school, home, and next steps. Your Care Coordinator will discuss these results with you and explain the follow-up process.
Will my GP be informed about the results?
Yes. With your consent, A.Health shares the final report with your GP and the referring NHS Trust to ensure continuity of care and support.
Right To Choose
We currently do not accept patients under the NHS Right to Choose scheme.
Our NHS assessments are available only through direct referrals from our partner NHS Trusts as part of formal service agreements.
What if I move to a different NHS area during the process?
Please inform your Care Coordinator as soon as possible. We will notify your NHS Trust and help ensure your child’s care continues seamlessly with your new local service.
Can I request copies of my child’s records or reports?
Yes. You have full rights to access your child’s clinical records. Your Care Coordinator will guide you through the request process in line with NHS data protection policies.
What if I need to change or cancel an appointment?
Please notify your Care Coordinator as early as possible if you need to change or cancel an appointment. Early notice helps us reschedule quickly and avoid delays.
Is my child’s data safe with A.Health?
Absolutely. A.Health complies with NHS Digital and Data Protection regulations. All data is securely stored, encrypted, and shared only with authorised professionals directly involved in your child’s care.
How can I provide feedback or raise a concern?
We welcome feedback and take all concerns seriously. You can contact our Customer Support Team by emailing complaints@a.health. All feedback and complaints are handled transparently and in accordance with NHS partnership standards.
FAQs for Private Assessment
About the ADHD Assessment Service
What is A.Health’s ADHD Assessment Service?
A.Health offers a private and comprehensive online assessment service for Attention Deficit Hyperactivity Disorder (ADHD) across all age groups, including children, adolescents, and adults, within the UK. Led by UK-licensed psychiatrists with expertise in both child and adult mental health, our service provides detailed evaluations using standardised diagnostic tools and personalised consultations to diagnose ADHD and support effective treatment planning.
Who conducts the ADHD assessments at A.Health?
Our assessments are conducted by GMC Registered with license to practice Consultant Psychiatrists who are experienced in diagnosing and treating ADHD in individuals of all ages. They specialise in both child and adult mental health, with a particular focus on ADHD.
Is an online ADHD assessment as reliable as an in-person assessment?
Yes, A.Health’s online assessments are conducted following the National Institute for Health and Care Excellence (NICE) guidelines, ensuring that our remote services meet the same standards as in-person evaluations in terms of quality and reliability
How long is the ADHD assessment process?
The ADHD assessment process typically takes between 1 to 2 hours, which includes the initial consultation, the completion of various ADHD rating scales, and a feedback session. Additional follow-up appointments may be scheduled if necessary, depending on individual needs.
What age groups does A.Health cater to for ADHD assessments?
Our services cater to individuals of all ages, from children as young as 6 – Years old to adults of any age. Whether you’re seeking an assessment for a child, adolescent, or adult, A.Health is here to provide support across all age groups in the UK.
Right To Choose
We currently do not accept patients under the NHS Right to Choose scheme.
Our NHS assessments are available only through direct referrals from our partner NHS Trusts as part of formal service agreements.
Autism Assessment
What is a private autism assessment?
An autism assessment is a detailed evaluation carried out by qualified clinicians to determine whether an individual meets the criteria for Autism Spectrum Disorder (ASD). It involves reviewing developmental history, observing communication and behaviour, and using validated diagnostic tools (such as ADOS module 2, 3 or 4, and ADI-R) alongside input from parents, schools, and the individual being assessed.
Who carries out the assessment?
All autism assessments at A.Health are completed by experienced clinicians — including consultant psychiatrists, clinical psychologists, and specialist neurodevelopmental assessors — trained in the diagnosis of autism across different age groups. Every assessment is conducted in line with NICE (National Institute for Health and Care Excellence) guidelines.
What age groups do you assess?
We provide autism assessments for:
- Children (age 4 and above)
- Adolescents
- Adults (age 18+)
For children younger than 4, we usually monitor developmental progress through regular observation forms until a full assessment can be completed once they reach the appropriate age.
What does the autism assessment include?
For children and adolescents:
- A developmental history interview with parents or carers
- Questionnaires completed by parents, teachers, and the young person (where appropriate)
- A clinical interview and behavioural observation (e.g. ADOS session)
- A comprehensive diagnostic report with recommendations for school, home, and daily life
For adults:
- A clinical interview exploring development, communication, and current experiences
- Screening questionnaires (e.g. AQ, RAADS-R, CAT-Q)
- A collateral history from a family member, where possible
- A formal diagnostic report and a feedback session with practical recommendations
How long does the assessment take?
The full process usually takes between 2–4 weeks, depending on how quickly forms are completed and appointments are scheduled. We aim to make the process thorough yet efficient, ensuring you receive clarity without long waiting times.
what is included in a private autism assessment?
The autism assessment involves the following:
- Comprehensive questionnaires
- A detailed clinical interview with a specialist
- A full NHS approved diagnostic report with recommendations
- Personalised recommendations for parent, child, and her school.
- A letter to the school confirming the diagnosis (if applicable)
- ongoing support from the team
What happens after the assessment?
Once all information has been reviewed, your clinician will prepare a detailed diagnostic report outlining:
- Whether the criteria for autism are met
- Observed strengths and challenges
- Recommendations for support, therapy, and reasonable adjustments
A follow-up or feedback appointment can be arranged to go through the report and discuss next steps.
Is the diagnosis accepted by schools, employers, and NHS services?
Yes. All A.Health assessments follow NICE guidelines and are completed by NHS registered professionals. This means our diagnostic reports are recognised by schools, employers, GPs, and NHS services for access to support, reasonable adjustments, and education or workplace accommodations.
What is the difference between an NHS and a private autism assessment?
While NHS assessments are free, waiting times can often be many months or even years. A private assessment through A.Health ensures you are seen promptly by qualified clinicians, allowing earlier understanding, access to support, and planning for interventions or educational adjustments.
Can autism and ADHD be assessed together?
Yes. Autism and ADHD commonly co-occur. If both are suspected, we can offer a combined ADHD and Autism assessment, ensuring a complete and accurate understanding of the individual’s profile.
How do I start the process?
You can begin by customer support team on Whatsapp or by emailing at support@a.health. Once we receive your details, your dedicated customer support will reach out to guide you through the next steps and arrange your initial appointment.
Will I receive ongoing care after diagnosis?
Yes, if ongoing support is required, our clinicians and care coordination team can develop a follow-up plan. This may include therapy, coaching, or review appointments to help you or your child continue to thrive after diagnosis.
Scheduling and Preparing for the Assessment
How do I schedule an ADHD assessment for my child or adult?
To schedule an ADHD assessment, please visit our website and book an appointment through our online booking system. Alternatively, you can contact our customer support team for assistance, and they will guide you through the process for booking an assessment for either a child or an adult.
What information is needed before the assessment?
You will need to provide comprehensive details regarding the individual’s medical and educational history, any prior assessments or diagnoses, and any relevant reports or documents. This may include school reports for children or work-related details for adults, as well as personal health information that may aid in the evaluation process.
How can I prepare my child or adult for the online assessment?
For children, ensure they are well-rested, have had a meal, and feel comfortable speaking with a psychiatrist. A quiet, distraction-free environment is important to ensure the assessment goes smoothly. For adults, it’s helpful to be in a similar calm and quiet setting, with the necessary information at hand (e.g., past medical or educational reports) to make the process as effective as possible.
After the Assessment
Can A.Health provide a report for my child’s or adult’s school or workplace?
Yes, we can provide a full report along with a letter outlining any recommended accommodations or strategies to support your child’s learning needs or your adult’s work environment. This may include adjustments or further support suggestions for school, college, or the workplace.
How do we arrange for follow-up care?
A.Health offers follow-up appointments and ongoing care management as needed. You can arrange these through our website or by contacting our customer support team, who will be happy to help you schedule further consultations and monitor progress.
Medication Pathway
What happens during a Medication Review appointment?
During a Medication Review appointment, our consultant will discuss appropriate medication options with you, considering your medical history, current symptoms, and treatment goals. This collaborative approach ensures that the chosen medication aligns with your specific needs.
What is medication titration, and why is it necessary?
Medication titration involves starting with a lower dose of medication and gradually increasing or adjusting it based on your therapeutic response. This process helps identify the most effective dose with the fewest side effects, ensuring optimal treatment outcomes.
What does the Transfer of Care under the Shared Care Programme entail?
Once you have been stable on your medication dose for at least three months, we can transfer your care to your own General Practitioner (GP) under our Shared Care Programme. This transition facilitates continuity of care within your local healthcare setting.
How much does the medication cost?
We offer a monthly subscription payment starting from £180 per month. This fee covers all aspects of your medication management, including consultations, prescriptions, and delivery services.
What is included in the subscription plan?
Our subscription plan includes the issuance of prescriptions by our clinical partners and the delivery of medication to your registered address. This comprehensive service ensures you receive your medication conveniently and on time.
How is the medication delivered?
All our medications are delivered via Royal Mail Special Delivery or DPD courier service. These reliable delivery methods ensure that your medication arrives safely and promptly at your registered address.
If you have any further questions or require additional information, please feel free to contact us.
What if my GP does not accept the Shared Care Agreement?
If your GP does not accept the Shared Care Agreement, we will continue to provide your medication and ongoing monitoring as a private provider. This ensures that you receive uninterrupted care and access to your prescribed medication.
Online Payment FAQs
What payment methods are accepted by A.Health for the ADHD assessment service?
We accept all major credit/debit cards for payments, which are securely processed through our online payment portal
Is payment required in advance for the ADHD assessment?
Yes, full payment is required upon booking to secure the appointment for your child or adult with one of our experienced psychiatrists.
How secure is the online payment system at A.Health?
Our payment system uses advanced encryption and security protocols to protect your financial details, adhering to the highest standards of online payment security, ensuring your information is always safe.
What is your cancellation and refund policy?
If you need to cancel the assessment, please do at least 48 hours before your appointment to receive a full refund. Cancellations made less than 48 hours prior to the appointment may incur a cancellation fee.
Can I use private health insurance for the ADHD assessment?
We can provide you with an invoice for you to submit to your private health insurance provider. However, coverage for our services will depend on your specific insurance provider and policy. Please check with your insurer for further details.
Will I receive a receipt for my online payment?
Yes, a receipt will be automatically emailed to you after your payment is processed. Please keep this receipt for your records or for insurance purposes.
For any additional information or assistance, feel free to contact our customer support team.
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